Frequently asked questions

Where are you located?

We are located in Hendersonville, North Carolina at 350 Chadwick Avenue Suite 300, just 3 minutes from Downtown Hendersonville and less than 30 minutes from Downtown Asheville, NC. See the bottom of the page for a detailed map and directions.

What do you charge?

Fees are in line with other practicing professionals in the area, and are payable by cash or check at completion of sessions. For details related to charges, hover over the 'services' button and click 'Fee Schedule'. Some insurances may also be covered. Hover over 'services' and click 'Insurance'.

What is your cancellation policy?

We understand things come up, but please make every effort to notify us within 24 hours if you do not plan to make your appointment. Otherwise, you may be billed for the full or partial cost of the session. Exceptions include severe weather and extinuating circumstances as determined. We will do our best to accomodate cancellations within the same week.

When do you see clients?

We currently see clients Monday-Friday from 8am-7pm and Saturday 8am-12pm. Any calls made after hours will be returned the next day we are in the office.

Is my insurance covered?

We are proud to be a partner with the following companies:

  • Blue Cross Blue Shield
  • MedCost
  • Crescent
  • Optum
  • United Health Care
  • UMR
  • ComPsych
  • Out-of-network
For questions relating to your specific insurer, plan, and coverage, please contact your provider directly.

Is your office handicap accesible?

Yes! Our office is on the main floor with a wheelchair ramp that leads into the front lobby.

How do I make an appointment?

Feel free to use the 'contact' form on the bottom of the page, or contact us via email or phone. We look forward to working with you!

What payment methods do you accept?

For out-of-pocket expenses, such as co-pays, we accept cash, check, Visa, MasterCard, Discover, and American Express.

Are you able to do Skype or phone sessions?

While we prefer to complete session face-to-face, we're happy to speak with clients via phone or Telehealth sessions. Fees remain the same for in-person sessions and those completed virtually.

Do you offer a sliding scale?

We set aside a limited number of sessions for clients with financial hardships. Please contact us directly for availability of these timeslots.

After-Hours and Emergency Information:

In the case of an emergency requiring immediate attention, please call Mobile Crisis at 888-573-1006 or dial 911.

Are you accepting new clients?

Yes! We are currently accepting new clients and invite you to reach out to schedule your initial consultion. If you have any questions in the meantime, please email us!